Managing the everRun Product License

After you have saved a license.key file to a computer, use this procedure to upload the license.key file to the everRun system. The everRun system must have Internet connectivity.

1. Click Preferences in the left-hand navigation panel, to open the Preference page.
2. On the Preferences page, click Product License.
3. Click the New License bar to display its options.
4. Under Upload New License Key, click Choose File (in Google Chrome) or Browse (in Firefox or Internet Explorer), and navigate to the location of the license .key file on your computer. Select the license .key file and click Open. Then click Upload to upload the file to the everRun system. The everRun system contacts the Stratus server to activate the license.

If your everRun system is not connected to the Internet but has private intranet connectivity to a computer that is connected to the Internet, perform the following steps to download an activated license and then upload it to an everRun system.

1. In the everRun Availability Console, click Preferences in the left-hand navigation panel.
2. On the Preferences page, click Product License.
3. Click the License Check and Activation bar to display its options.

4. Under Step 1, Download Activated License Key, click Activated License to activate and download a license .key file to a computer (not the everRun system).

   The Opening av_number_A.key dialog box appears. In the dialog box, select Save File and select a location on the computer to save the downloaded .key file. (Depending on the browser, the default location for saving the file may be the Downloads folder.)

5.  Under Step 2, Upload Activated License Key, click Choose File and navigate to the license .key file that you saved in the previous step. Then, click Upload to upload it to the everRun system.

If your everRun system is not connected to the Internet and has no private intranet connectivity to a computer that is connected to the Internet, perform the following steps to obtain an activated license and then move it to an everRun system.

For this procedure:

• You will need a USB flash drive and two computers (A and B) in addition to the everRun system.
• Computer A has Internet access and has no connection to the everRun system.
• Computer B has access to the everRun Availability Console on the everRun system, but Computer B and the everRun system are not connected to the Internet.

On Computer B

1. Insert a USB flash drive into a USB port.
2. Log on to the everRun Availability Console.
3. Click Preferences in the left-hand navigation panel.
4. On the Preferences page, click Product License.
5. Click the License Check and Activation bar to display its options.
6. Under Step 1, right click the Activate License link and select your browser's option to copy the link (for example, Copy Link Location or Copy Link Address).
7. Open a text editor (notepad.exe), paste the copied URL in to it, and save the contents of the editor to a text file on the USB flash drive.
8. Remove the USB flash drive.

On Computer A

1. Insert the USB flash drive into a USB port.
2. In a text editor, open the text file on the USB flash drive. Copy the URL in the text editor to the clipboard.
3. Open a web browser and paste the URL into the address bar. Press Enter. A license .key file is automatically downloaded.
4. Copy the license .key file to the USB flash drive.
5. Remove the USB flash drive.

On Computer B

1. Insert the USB flash drive into a USB port.
2. Click Preferences in the left-hand navigation panel.
3. On the Preferences page, click Product License.
4. Click the License Check and Activation bar to display its options.
5. Click Choose File, navigate to the license .key file on the USB flash drive, and select it. Click Open.
6. In the Product License pane, click Upload.

Use this procedure to check the status of a license .key file that you have already uploaded on a computer that has Internet connectivity to the Stratus alas.stratus.com server via port 443 (https).

1. In the everRun Availability Console, click Preferences in the left-hand navigation panel.
2. On the Preferences page, click Product License.

Click the License Check and Activation bar.

3. Click Check License Now. The console displays the status of the license:

   	STATUS	License is activated and expires in nn days nn hours
   	TYPE OF LICENSE	Enterprise Edition (volume)
   	EXPIRATION	month dd, 20yy, time
   	LAST CHECK	month dd, 20yy, time
   	ASSET ID	month dd, 20yy, time
   	FT Enabled	true_or_false
   	Split Site Allowed	true_or_false

If a license activation fails, the License Activation Server (or ALAS) returns one of the following numeric error codes.

2.1: ALAS_UNKNOWN_SITEID
The specified Asset ID key does not exist in the Stratus customer database Atlas. If the license was just created (for example, with trial IDs), the license information might not yet have propagated to ALAS. Wait 15 minutes and try again. If the activation fails again, contact your authorized Stratus service representative and provide them with the return code.

3.1: ALAS_INVALID_ARG
The ALAS URL was called without an Asset ID parameter. This error can occur with an improperly formed license key that does not include the Asset ID.

3.2: ALAS_INVALID_SITEID
The Asset ID parameter has been specified but does not contain a value. This error can occur with an improperly formed license key that includes a blank Asset ID.

3.3: ALAS_NO_SIGN
ALAS cannot communicate with the SSL certificate signing server.

3.4: ALAS_NO_ATLAS_UPDATE
ALAS failed to update activation information, OS release number, and/or other information in Atlas. This error occurs on the ALAS side of the license activation.

3.5: ALAS_NO_MORE_ACTIVATION
The site has exceeded the number of activations allowed (typically 3). If necessary, your authorized Stratus service representative can change the limit.

9.0: ALAS_UNKNOWN
Unknown error.