Accessing Knowledge Base Articles

The Stratus Customer Service Portal provides a searchable Knowledge Base with technical articles about all Stratus products, including everRun. In some cases, the online Help directly references these Knowledge Base articles (for example, KB-nnnn). You can access the Customer Service Portal and Knowledge Base by using your existing service portal credentials, or by creating a new user account, as follows.

To access the Knowledge Base

1. Log on to the Stratus Customer Service Portal at https://support.stratus.com.

   If needed, create a new account as follows:

   1. Click Register Account.

   2. Enter your company email address and contact info, and click Register.

      Your company email address must include a domain name (for example, stratus.com) for a company that is a registered customer of Stratus.

   3. Click the link in the email that you receive from Stratus.
   4. Enter a new password and finish configuring your account.

   If you need assistance creating an account, contact your authorized Stratus service representative.

2. In the service portal, click Knowledge Base in the left pane.

3. In the Keyword Search box, enter keywords associated with the information you need, and then click Search.

   To search for an article by its KB-nnnn number, click Advanced Search. Next to Search by ID, type the article ID number (nnnn) and click Display.

Related Topics

Supporting Documents