Configuring e-Alerts

Configure email alerts (e-Alerts) to enable the everRun system to send email to system administrators whenever the system detects an event requiring administrator attention.

To enable e-Alerts

1. Click Preferences in the left-hand navigation panel, to open the Preference page.
2. Under Notification, click e-Alerts.

3. Click the Enable e-Alerts box. Boxes for specifying or selecting the following settings appear:

   • SMTP Server (required)—Enter the name of the Simple Mail Transfer Protocol (SMTP) server that your company uses to send email.
   • Port Number (optional)—Enter the port number to use when sending e-Alerts. If no port number is specified, the default SMTP port 25 will be used. (For additional information on all ports, including the SMTP port, access the Knowledge Base to search for the article TCP and UDP ports used by everRun 7 (KB0012595). See Accessing Knowledge Base Articles.)
   • e-Alerts Language—Select a language from the pull-down menu.

   • Sender's Email Address—Enable e-Alert delivery by specifying a valid sender's email address in either of the following cases:

     • You have not specified a DNS server on the everRun system and your SMTP server is not configured to accept domain literals (From addresses in the form noreply@IP_address).
     • You want the e-Alert to provide a different sender's email address (for example, noreply@company.com).

     Any email address that the SMTP server accepts is sufficient.

   • Encrypted Connection—Select a value from the pull-down menu for the encryption protocol that the SMTP server requires:
     • None for no encryption. By default, port number 25 is used.
     • TLS for the Transport Layer Security (TLS) protocol. For TLS, Stratus recommends that you specify 587 for Port Number, though 25 is used by default.
     • SSL for the Secure Sockets Layer (SSL) protocol. For SSL, Stratus recommends that you specify 465 for Port Number, though 25 is used by default.

   • Enable Authentication—Click this box if the SMTP server requires authentication to send email. Then, type the Username and Password for the SMTP account.

   • List of Recipients (required)—Enter email addresses for all e-Alert recipients.
4. Click Save (or click Reset to restore the previously-saved values).

To generate a test alert

Click Generate Test Alert. The everRun software generates a test alert and sends a sample email with the subject "Test Alert" to all email recipients; SNMP sends traps to recipients of SNMP traps, if configured (see Configuring SNMP Settings); and Support Configuration sends a notification to your authorized Stratus service representative, if configured (see Configuring Remote Support Settings). Watch the Alerts History log (see the Alerts History Page) for delivery status.

You can also test e-Alerts by putting the secondary physical machine into maintenance mode (see Maintenance Mode), and then removing it from maintenance mode. Verify that you receive e-Alerts for both maintenance mode events.