Managing the Product License

Manage the product license for the system by:

When you purchase a system, Stratus provides you with a license .key file (via email). Save the license .key file to a location on a computer (not your everRun system) that you can access when you need to upload (and activate) the license to the everRun system for the first time.

Once a system has a permanent license, it checks with the license server for updates every 24 hours, if the system has an Internet connection. If a system does not have Internet access, you can still update the license and check its status. To do so, you need to move a file between the location of the everRun Availability Console (which does not have Internet access) and a location with Internet access. Two methods are as follows, though other methods are possible:

Choose the menu below (click drop-down, if applicable) for the procedure that is appropriate for your needs.

ClosedTo check the status of a license

If the system has Internet access, use the following procedure If the system does not have Internet access, use the On a system without Internet access procedure. If you need to update a license manually, see To update a new license manually.

  1. In the everRun Availability Console, click asset_ID (of Asset ID: asset_ID) in the masthead.

    Alternatively, click Preferences in the left-hand navigation panel of the console, and then:

    1. On the Preferences page, click Product License.
    2. Click the License Check and Activation bar.
    3. For License Check, click Check License Now.

  2. The console displays the status of the license (date format varies, based on location):

      STATUS License is activated and does not expire.
      TYPE OF LICENSE Enterprise Edition (volume)
      EXPIRATION day, month dd, 20yy, time
      LAST CHECK day, month dd, 20yy, time
      ASSET ID asset_ID
      FT Enabled Yes_or_No
      Split Site Allowed Yes_or_No

To update a new license manually

After you have saved a license.key file to a computer, use this procedure to upload the license.key file to the everRun system.

ClosedOn a system with Internet access
  1. In the console, click Preferences in the left-hand navigation panel.
  2. On the Preferences page, click Product License.

  3. Click the New License bar to display its options.

  4. Under Upload New License Key, click Choose File, and navigate to the location of the license .key file on your computer. Select the license .key file and click Open. Then click Upload to upload the file to the everRun system. The everRun system contacts the Stratus server to activate the license.

ClosedOn a system without Internet access

Use the procedure below to check a license and, if necessary, acquire a new license manually on a system that does not have Internet access. You need to move a file between the location of the everRun Availability Console (which does not have Internet access) and a location with Internet access. The procedure below describes one method, though other methods are possible.

On a computer or mobile device with access to the everRun Availability Console

  1. If using a management PC, insert a USB flash drive into a USB port.

    If using a mobile device, ensure that it has access to the everRun Availability Console.

  2. Log on to the everRun Availability Console.
  3. Click Preferences in the left-hand navigation panel.
  4. On the Preferences page, click Product License.
  5. Click the License Check and Activation bar.
  6. Under Step 1, Download Activated License Key, click Save activation URL file and navigate to the USB flash drive or mobile device, to save the file. Alternatively, click the Activated License link and select your browser's option to copy the link (for example, Copy Link Location or Copy Link Address). Open a text editor (notepad.exe), paste the copied URL into it, and save the contents of the editor to a text file on the USB flash drive or mobile device. If using a USB flash drive, remove it. Go to a location with Internet access.

In a location with Internet access

  1. If using a USB flash drive, insert it into a USB port of the computer with Internet access.

  2. Navigate to the file you saved, and click the file name. Copy the URL in the text editor to the clipboard.

  3. Open a web browser and paste the URL into the address bar. Press Enter. A license .key file is automatically downloaded. If using a USB flash drive, copy the new license .key file to it, and then remove the USB flash drive.

  4. Return to the location with access to the console.

On a computer or mobile device with access to the everRun Availability Console

  1. If using a USB flash drive, insert it into a USB port on the management PC.

    If using a mobile device, ensure that it has access to the everRun Availability Console.

  2. In the console, click Preferences in the left-hand navigation panel.
  3. On the Preferences page, click Product License.
  4. Click the License Check and Activation bar.
  5. Under Step 2, Upload Activated License Key, click Choose File and navigate to the location where you saved the file.
  6. Select the file, click Open, and then click Upload to upload the file to the system.

If a license activation fails, the License Activation Server (or ALAS) returns a numeric error code. The following menu lists the error codes (click drop-down, if applicable).

ClosedTo view the license activation error codes

2.1: ALAS_UNKNOWN_SITEID
The specified Asset ID key does not exist in the Stratus customer database Atlas. If the license was just created (for example, with trial IDs), the license information might not yet have propagated to ALAS. Wait 15 minutes and try again. If the activation fails again, contact your authorized Stratus service representative and provide them with the return code.

3.1: ALAS_INVALID_ARG
The ALAS URL was called without an Asset ID parameter. This error can occur with an improperly formed license key that does not include the Asset ID.

3.2: ALAS_INVALID_SITEID
The Asset ID parameter has been specified but does not contain a value. This error can occur with an improperly formed license key that includes a blank Asset ID.

3.3: ALAS_NO_SIGN
ALAS cannot communicate with the SSL certificate signing server.

3.4: ALAS_NO_ATLAS_UPDATE
ALAS failed to update activation information, the OS release number, and/or other information in Atlas. This error occurs on the ALAS side of the license activation.

3.5: ALAS_NO_MORE_ACTIVATION
The site has exceeded the number of activations allowed (typically, 2). If necessary, your authorized Stratus service representative can change the limit.

9.0: ALAS_UNKNOWN
Unknown error.

Related Topics

The everRun Availability Console

The Preferences Page

Using the everRun Availability Console

ClosedProduct Support and Downloads

everRun Support
everRun Downloads
Phone: (US Toll-Free) 866-763-1813
Phone: (International) 602-852-3094
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Maynard, MA 01754-2660
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everRun User's Guide
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Help created at 9:55 PM on 4/29/2021.