Creating a Diagnostic File

Diagnostic files provide the everRun system's log files and configuration information at a particular moment in time. You create a diagnostic file to help your authorized Stratus service representative resolve issues with the system.

Note: everRun software allocates a fixed amount of storage space for diagnostic files. If sufficient space is not available when you create a diagnostic file, the system will delete previously created files.

To create diagnostic files

  1. Click Support Logs in the left-hand navigation panel, to open the Support Logs page.
  2. In the Diagnostics category, click Diagnostics.

  3. Select an option from the pulldown menu to indicate the amount of data and history to include in the diagnostic file:

    • Core (kernel and process core files)

    • Minimal (about a day of data, approximately 2 to 10 MB)

    • Medium (about a week of data, approximately 10 MB)

    • Large (all data except core files, approximately 50 MB)

    • Full (all data including core files, approximately 60 MB)

  4. Click Generate Diagnostic File.
  5. Upload the file to your authorized Stratus service representative, as described in Uploading a Diagnostic File to Customer Support.

Related Topics

everRun Availability Console

Preferences Page

Using the everRun Availability Console