Configuring Remote Support Settings

When you log on to the everRun Enterprise system for the first time, configure support configuration settings that enable the everRun system to send support notifications (alerts) to your authorized Stratus service representative when an event requires attention.

To configure support configuration settings

1. In the everRun Availability Console, click Preferences in the left-hand navigation panel, to open the Preference page.
2. Under Remote Support, click Support Configuration.
3. Modify the settings as needed. See the descriptions below. 
4. Click Save (or click Reset to restore the previously saved values).
5. Configure your organization's firewall to allow support messages, as described below.
6. Generate a test alert, as described below.

Set values for the following settings, as appropriate for your system:

• Enable Remote Support Access allows your authorized Stratus service representative to remotely connect to the everRun system for troubleshooting purposes. Note that you can enable this setting and then disable the setting as needed.

• Enable Notifications allows the everRun system to send health and status notifications to your authorized Stratus service representative.

  • Enable Support Notifications sends an alert for any event that requires attention.
  • Enable Periodic Reporting sends a daily summary of system information to help improve product and service quality.

Related Topics

The everRun Availability Console

The Preferences Page

Using the everRun Availability Console