Creating a Diagnostic File

Diagnostic files provide a snapshot of an everRun system's log files and configuration information. You create a diagnostic file to help your authorized Stratus service representative resolve issues with the system.

To create diagnostic files

1. Click Preferences in the left-hand navigation panel, to open the Preference page.
2. In the Diagnostics category, click Diagnostics.

3. Select an option from the pulldown menu:

   • Minimal diagnostics contain log information for the last 24 hours.
   • Medium diagnostics contain log information for the last 7 days.
   • Full diagnostics contain all available log information with statistics for the everRun system.
4. Click Generate Diagnostic File.
5. Upload the file to your authorized Stratus service representative, as described in Uploading a Diagnostic File to Customer Support.

Related Topics

The everRun Availability Console

The Preferences Page

Using the everRun Availability Console