Uploading a Diagnostic File to Customer Support

Upload a diagnostic file to the Stratus everRun Customer Support web site to help resolve an issue with the everRun system. (To create a diagnostic file, see Creating a Diagnostic File.)

To upload a diagnostic file to Customer Support

1. Click Preferences in the left-hand navigation panel, to open the Preference page.
2. In the Diagnostics category, click Diagnostics
3. Do one of the following:

   • If the everRun system has Internet connectivity, upload the diagnostic file directly to the Stratus everRun Customer Support web site by clicking Upload. An Alert appears with the message that the diagnostic was uploaded successfully, if the upload succeeds.

   • If the everRun system does not have Internet connectivity or if the Upload fails, you can manually upload the diagnostic file to the Stratus Diagnostic File Upload web page. First, click Download on the everRun Availability Console to download the diagnostic file as a .zip file to your local computer. Transfer the diagnostic zip file to a computer with Internet connectivity . Open a web browser, and in its address bar, enter http://diags.stratus.com/DiagUpload.html. On the Stratus Diagnostic File Upload page, click Choose File, select the zip file on the computer, and click Submit.

   If you need help with this procedure, call everRun Customer Support at the phone number listed on the everRun Support page at http://www.stratus.com/services-support/customer-support.

After you are certain that you no longer need the file (for example, Customer Support confirms that the file uploaded correctly), you can optionally delete it from the everRun system, as described in Deleting a Diagnostic File.

Related Topics

The everRun Availability Console

The Preferences Page

Using the everRun Availability Console