Creating a Diagnostic File
Diagnostic files provide the everRun system's log files and configuration information at a particular moment in time. You create a diagnostic file to help your authorized Stratus service representative resolve issues with the system.
Note: everRun software allocates a fixed amount of storage space for diagnostic files. If sufficient space is not available when you create a diagnostic file, the system will delete previously created files.
To create diagnostic files
- Click Support Logs in the left-hand navigation panel, to open the Support Logs page.
- In the Diagnostics category, click Diagnostics.
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Select an option from the pulldown menu:
- Minimal diagnostics contain log information for the last 24 hours.
- Medium diagnostics contain log information for the last 7 days.
- Full diagnostics contain all available log information with statistics for the everRun system.
- Click Generate Diagnostic File.
- Upload the file to your authorized Stratus service representative, as described in Uploading a Diagnostic File to Customer Support.
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