Upload a diagnostic file to the Stratus everRun Customer Support web site to help resolve an issue with the system. (To create a diagnostic file, see Creating a Diagnostic File.)
If the everRun system has Internet connectivity, upload the diagnostic file directly to the Stratus everRun Customer Support web site by clicking Upload. If the upload succeeds, a message appears, confirming that the diagnostic file was uploaded successfully.
If the everRun system does not have Internet connectivity or if the Upload fails, you can manually upload the diagnostic file to the Stratus Diagnostic Upload web page. First, click Download on the everRun Availability Console to download the diagnostic file as a .zip file to your local computer. Transfer the diagnostic zip file to a computer with Internet connectivity . Open a web browser, and in its address bar, enter http://diags.stratus.com/DiagUpload.html. On the Stratus Diagnostic Upload page, click Choose File, select the zip file on the computer, and click Submit.
If you need help with this procedure, call everRun Customer Support at the phone number listed on the everRun Support page at https://www.stratus.com/services-support/customer-support/?tab=everrun.
After you are certain that you no longer need the file (for example, Customer Support confirms that the file uploaded correctly), you can optionally delete it from the everRun system, as described in Deleting a Diagnostic File.
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