The Support Logs Page

The Support Logs page enables you to generate diagnostic files, which include the everRun system's log files and configuration information at a particular moment in time. This information enables your authorized Stratus service representative to resolve an issue with the system.

When you create diagnostic files, you can choose to include log files from the last 24 hours, the previous seven days, or all available log information and statistics for the everRun system. You can also choose to include only performance statistics.

For additional information, see:

• Creating a Diagnostic File
• Deleting a Diagnostic File
• Uploading a Diagnostic File to Customer Support

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Product Support and Downloads everRun Support everRun Downloads Phone: (US Toll-Free) 866-763-1813 Phone: (International) 602-852-3094	About Stratus U.S. Operations 5 Mill and Main Place Suite 500 Maynard, MA 01754-2660 978-461-7000 Worldwide Office Locations Contact Stratus
Product Documentation (PDF Format) everRun User's Guide	About Help Help created at 9:56 PM on 4/29/2021.